An error has occurred in the TNG software. What to do:

If you just installed an upgrade, you might have skipped part of the installation instructions. Go back to the upgrade readme page reread the instructions. Pay special attention to the database structure step.

If you just installed TNG for the first time, you might still need to create the database tables. Return to the readme.html page to find that step.

If you are the site owner, you may contact TNG support for further assistance with this problem. Please copy the query below and paste it into your message.



Query: SELECT testID, test_type, test_number, vendor, tng_dna_tests.gedcom, tng_dna_tests.personID, treename, ydna_haplogroup, mtdna_haplogroup, markers, ydna_confirmed, mtdna_confirmed, person_name, private_dna, private_test, dna_group, dna_group_desc, surnames, MD_ancestorID, MRC_ancestorID FROM tng_dna_tests LEFT JOIN tng_trees on tng_dna_tests.gedcom = tng_trees.gedcom WHERE tng_dna_tests.private_test != "1" ORDER BY test_type, CAST(chromosome AS UNSIGNED), CAST(segment_start AS UNSIGNED), CAST(segment_end AS UNSIGNED), dna_group_desc, personID, vendor, test_date LIMIT 50

Illegal mix of collations (latin1_swedish_ci,IMPLICIT) and (latin1_general_ci,IMPLICIT) for operation '='